Enterprise Resource Planning software systems must be thought of as a journey, not a destination. Successful ERP software or accounting software application programs leverage a continuous process improvement cycle to continually refine and optimize the application software system.

 

Your ERP software or accounting software application should evolve as your organization evolves. Once into a production environment, it is very advisable to perform periodic post-implementation benchmark reviews and system utilization checks regularly in order to evaluate how the business software application is achieving specific business processes and project objectives as well as to analyze the technical and functional use of the system. Also the need for technical support is very necessary to overcome the challenges of systems breakdown and other technical issues.

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Most companies face very similar obstacles when moving to an enterprise-wide, fully integrated, central business system. Traditional and on demand ERP systems (also known as Software as a Service ERP systems) are outstanding tools to promote central information systems processing, access to real-time information and tremendous labour efficiencies.

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However, ERP systems promote more than just business software systems consolidation; they also promote alignment between information systems utilization and the organization's business strategies. When implemented correctly and used effectively, ERP systems directly support the company's mission and go to market strategies. However, in order to be successful, it is imperative to recognize the total ERP software equation and then design, implement and refine the IT solution over time while constantly re-aligning people, processes and technology to the new single system, enterprise-wide paradigm.  

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Maintenance and Support Service Level Agreement
Gimel Enterprise Solutions offers world-class and timely software maintenance and support service packages. As your organisation implements a real-time financial systems and integrate the business and IT strategies, our maintenance and support services can help to achieve your business goals and objectives, by providing on-time support and value-added maintenance services.

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We maintain and resolve the software systems and keep them functional to address new opportunities and business needs, once they become an essential part of a client's business. The timely and cost-effective maintenance services at Gimel Nigeria include critical aspects of planning for post delivery operations, supportability and logistics determination and we will respond to your needs whenever you experience challenges with the Software.

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Our maintenance and support services will resolve issues such as;

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• Network Connectivity Issues​

• Re-installations, Setup and Configuration

• Backup and recovery Issues

• User Security and Login Issues

• Regular Visits and Software Optimisation

• General Software and Systems Errors

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THE COST OF THIS SERVICE ANNUALLY WILL BE NEGOTIATED WITH YOU AND IS PAYABLE IN ADVANCE STARTING FROM THE DATE OF SIGNING THE AGREEMENT.